This privacy policy explains the manner in which CoinShares Asset Management SAS  (“CoinShares AM”) we collect and maintain non-public information about our customers (such as your full name, mailing address, identification number, IP address, etc. hence forth “Information”). CoinShares AM is subject to the applicable privacy laws in its state of incorporation. This Privacy Policy Statement outlines how we manage and protect the personal information you give us and hold about our users and customers (the “Policy”).

The use of our websites (the “CoinShares AM Websites”) constitutes your acceptance of the Policy and any other legal notices and statements contained on these websites. This use is governed by the version of the Policy in effect on the date each CoinShares AM Website is accessed by you. Please feel free to contact our customer support team at for any clarifications before you continue to use our websites

When do we collect information from you ?

We collect information from your use of our services. We collect information about the services that you use and how you use them. This information includes: email, name, device information, log information, internet protocol address, device event such as crashes, system activity, error reports…, and cookies).

How do we collect Information ?

You directly provide us with most of the Information we collect. You do this by filling out the electronic form that we post on our websites. Additionally, you provide us with Information by browsing on our websites or by contacting us. The information we indirectly collect may include logging your Internet Protocol (IP) address, software configuration, operating system and use of Cookies; Cookies are small files sent from us to your computer and sometimes back. Cookies ultimately help us improve your navigation and ease of use of our website. Cookies do not contain any personally identifiable information. The cookie permission settings in your web browser implies consent to our cookie policy.

How do we use the Information collected ?

Use of Information

We use your personal details and information obtained from other sources for the purpose of satisfying regulatory and legal requirements, for marketing, administration and customer services. We keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents. Generally, we require that third party organizations who handle or obtain personal information as service providers acknowledge its confidentiality and undertake to respect an individual’s right to privacy and comply with Data Protection principles including this Policy. For example, We may also use this Information to contact you from time to time.

The Information helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you. We may use the information you provide us to send you email communications. By providing us with your personal information you consent to our processing your personal data for the above purposes. You also consent to our transferring your information, for the above purposes, to countries or jurisdictions which may not provide the same level of data protection as your country of residency.

Sharing Information

We do not disclose or share Information about any of our users (whether active or inactive) to any non-affiliated third parties other than in the manner and entities set forth below :

- To service providers for the purpose of assisting in the efficient provision of our services to you;
- To respond to a subpoena or court order, judicial process or to regulatory authorities, either having jurisdiction over us or over our customers/users; and
- To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities.

Security and Integrity of Information

We protect your Information by using data security technology and using tools such as firewalls and data encryption. We restrict access to Information at our offices so that only officers and/or employees who need to know the Information have access to it.

Changes to this Privacy Policy

This Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. Any information held will be governed by our most current Policy.


Our website may contain links to other websites on the internet. We are not responsible for the content of these sites or for any other privacy practices on these internet sites. You should read the terms of use and the privacy statements of any web site that you may link to from our website that collects any information over the web. Our terms of use and our privacy policy apply only to information collected by us in accordance to this Policy.

Updating Your Information

In the event that you believe our Information is in anyway inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary.


Should you have any questions regarding our privacy policy, please contact us at Please include your name, mailing address, email and telephone number.